THE Answers

Getting Started

WHAT MAKES THE VILLAGE VIRTUAL STUDIO DIFFERENT FROM OTHER ONLINE YOGA?

The LIVE Class Experience: With The Village LIVE classes, we can all be together, even when apart. When you show up to The Village Virtual Studio we get to sweat, move, and breathe together in real-time. One thing that sets us apart from other online studios is our BIG SCREEN display, allowing our teachers to clearly see your practice and movements. This type of two-way interaction allows our experienced teachers to guide you, make adjustments, and cue your movement even better when you show up to a LIVE class. Through the screen, we are better together.

The Music: Our LIVE classes are powered by your teacher’s favorite playlist! Each teacher gets to create a powerful playlist that really helps you to connect the mind with body and movement. Love a playlist? Head to The Teachers page and follow their Spotify account.

The Movement: We have a class for everybody, every body, and every mood! You don’t have to be an advanced yogi or exercise enthusiast to join. We have fitness-fueled yoga, restorative yoga, yin yoga, vinyasa yoga, sculpting yoga, and even a boot-camp style class with all the thangs. Every class is designed for every fitness level, from beginners to advanced yogis, come as you are. Head to The Classes page to learn more about our offerings.

The Convenience: At the heart of The Village we understand how important it is for yoga and movement to be affordable and accessible. With The Village, you’ll have studio vibes without studio pricing! Studio vibes without studio insecurities. Studio vibes without travel time to the studio. Studio vibes in the comfort of your home. So hop online, show up, and let’s do the work together!

No Strings Attached: The Village Introductory offer for monthly memberships is only $1 to try for 30 days and very affordable thereafter giving you the opportunity to try it out and see if you like what The Village is all about. And if it’s not a good fit for you, that’s fine too. Simply cancel your membership at any time with an email to hello@thevillage.studio.

What does the membership include?

  • Access to LIVE STREAMING classes with two-way interaction
  • Access to our VIDEO LIBRARY of all recorded classes available (new videos added weekly)
  • Almost every workshop INCLUDED (yoga, wellness, lifestyle, nutrition, mental health, meditation)
  • Wellness Partner DISCOUNTS, both local (New Braunfels, TX) & National

How do I join The Village?

First thing’s first, download The Village App to get started today! The Village App is where you will purchase your membership, register for LIVE classes, easily access the Video Library, sign up for workshops, see our community announcement board, and connect with your Village.

Download on the App Store or Get it on Google Play

In-App Features:

  • View class schedule
  • Sign up for classes and events
  • Social community-driven based app
  • Announcement Board
  • Invite friends to join you through text or social outlets

How much is a membership with The Village?

The Village is currently running an introductory offer of only $1 to try for 30 days on our monthly memberships. The below monthly dues would apply after your 30 day trial period. You can also purchase an annual membership to save even more!

The Monthly Membership (Virtual Studio) $30

The Monthly Membership ADD-ON (Virtual Studio) $15
  • This is for a spouse, partner or room-mate of an existing member at the same address

The Annual Membership (Virtual Studio) $300
  • Buy 10 months, get 2 free. This breaks down to only $25 per month for the year.

The Annual Membership ADD-On (Virtual Studio) $150
  • Buy 10 months, get 2 free. This breaks down to only $12.50 per month for the year.

Does The Village offer Drop-In Classes?

Yes, you can purchase a drop-in class for $20. This does not give you access to the Video Library.

Can you help me walk through purchasing a membership?

  • First, download The Village App
  • Open the app and click the Login button at the top and select Create An Account
  • After creating your account go to your email account and verify your email. You will have to do this step before you can register for a class
  • After you verify your email your web browser will open the “Manage Your Email Subscriptions” page from our software, fitDegree. If you don’t want any email notifications, don’t worry, you can still get a push notification from The Village App or simply click the + sign on the class you’d like to join. More information on ALL notifications below.
  • To sign up for membership go back to The Village App. From here select the Membership button and select what membership is best for you.
  • Once you select the membership of your choice scroll to the bottom and select Recurring Payment
  • From here it will take you to the membership agreement waiver, scroll down and select Continue to Sign Waiver
  • On the next page you will Choose A Payment Method. Enter your card information and then select the card that you would like to use.
  • Once you complete your purchase it will ask you to Manage Your Autopay. Select Done if this is the card you would like to use for your monthly or yearly automatic payments, otherwise, it will let you enter another payment option.
  • NOW YOU’RE READY TO REGISTER AND JOIN A LIVE CLASS!!
  • Note: When you register for a LIVE class it will ask you to verify your phone number, you must complete this step to register for a class.

If you have any questions or issues with signing up for a class or purchasing a membership please call our Owner, Kelly Beck at 303-483-8630 or our CoOwner, Doug Beck 303-204-3373. We are here to help and guide you through the entire process! #ittakesavillage

Will the price of my membership ever go up?

When we launch The Village we are only charging $10 for a 30-day trial with low monthly pricing and some have already asked if this pricing will be going up? The answer is YES, we will for sure be raising our prices. BUT whatever price you join with today will be your price for the duration of your membership as long as the membership stays active. If you were to cancel your membership this pricing will no longer be available to you as this is a special introductory offer for our Founding Village Members.

This amazing trial period and introductory offer allows us to grow our Video Library and grow The Village offerings. This offer WILL NOT LAST LONG so lock in this amazing pricing now before it goes up!

What classes are offered with The Village?

No matter where you are in your yoga and fitness journey we have a class for you! The fitness is obvious, but what comes under the fitness is where the magic happens. The self-confidence, the heart work, dealing and healing with our struggles together, this is the work, this is called showing up and this is what The Village will challenge you to do! Check out The Classes page to learn more about what The Village has to offer in both our LIVE classes as well as the Video Library.

The LIVE CLASSES

How do I register for a LIVE class?

Once you have downloaded The Village App and created your account you can register for a class. Simply open The Village app and next to the class you would like to sign up for you will see a share button and a + button. After you select the + button the register page will pop up. If you have purchased a membership, that information will appear below the class details, simply then select the Register button below this. If you have not purchased a membership it will instead show the purchase options to join the class.

After I register for a LIVE class how do I join and with what passcode?

After registering for a class you will receive the LIVE Zoom Link with the passcode information 15 minutes prior to the start of the class via email or phone push notification, depending on what notification you signed up for in The Village app. If you sign up for class inside of the 15 minutes prior to class starting you will get your LIVE Zoom Link notification of choice seconds after sign up.

If you turn off all of your email and push notifications you will simply just open The Village App and select the class you have previously registered for from the schedule or go into your profile and see your list of Upcoming Registrations. Click on the class and select the streaming link to open The Virtual Studio.

What if I don’t want an email or push notification and just want to “show up for class”?

If you don’t want email or push notifications you can simply just “show up for class”. Open The Village App, register for the class you want to join, and the LIVE Zoom Link will appear for you to select and join. You can sign up for classes up to 10 minutes after class has started. After this 10 minute grace period, the class will be closed for any new registrations.

Do I have to have a zoom account to join the LIVE classes?

No, you do not have to have a Zoom account to join The Village Virtual Studio LIVE classes. You’re welcome to download the Zoom app or set up a Zoom account but it isn’t required. All you will need is to enter the passcode information. For more information on the passcode see the question above “After I register for a LIVE class how do I join and with what passcode?”

Will the passcode to the LIVE classes ever change?

Active members will receive an email once a quarter with the updated passcode for our LIVE Zoom classes and updated password for the Video Library. If for any reason your password does not work or you do not receive the passcode and password email each quarter please contact hello@thevillage.com. Please do not share this information with others as this is a Karma based system and we hope to keep it this way.

For any additional questions about getting started or troubleshooting call 303-483-8630, email hello@thevillage.studio or message us on social.

PREP FOR A LIVE CLASS

What time does the LIVE Virtual Studio open?

The Village Virtual Studio opens 15 minutes prior to the start of each class. Our teachers will always do their best to open this space on time. If for any reason The Village Virtual Studio is not streaming when you join, no worries, just hang tight in the virtual waiting room and it will open momentarily.

What time should I show up for class?

The Village Virtual Studio opens up 15 minutes prior to class starting. We encourage you to come to class early to secure your internet connection, get your video and audio set up. Clear the space around your mat for those optional wild things and cardio bursts. We also love this time for community and fellowship!!

What if I show up for class late?

This is totally fine, we know first hand how life gets busy. You can sign up for classes up to 10 minutes after class has started. After this 10 minute grace period, the class will be closed for any new registrations.

NOTE: If you signed up prior to this cut off you may enter the class at any time. Of course, we’d encourage you to start on time with all of us but we know sometimes the kids need help napping, meetings run long, errands add up and so much more! So just jump in and out where life allows!

Can people hear me in the LIVE classes?

You will automatically be muted upon entry to The Village Virtual Studio BUT feel free to unmute yourself before or after class with any questions for your teacher or to chat it up with your Village friends. This is also a great opportunity to tell your teacher if you are pregnant, talk about any injuries they should be aware of or modifications you may need during class.

Can people see me in the LIVE classes?

Having your video turned on is always optional. We do encourage you to turn your camera on, as this allows you to fully connect with your Village and your teacher. One thing that sets us apart from other online studios is our BIG SCREEN display, allowing our teachers to clearly see your practice and movements. This type of two-way interaction allows our experienced teachers to guide you, make adjustments, and cue your movement even better when you show up to a LIVE class with your camera on.

What do I need to bring to class?

All that is required for your yoga and movement class is yourself, a mat (even this is optional), an internet connection and a computer or mobile device. Hand weights are encouraged but not required for The Pulse and The Camp. You also have the option to bring a yoga block, yoga strap and a yoga mat towel for those that crank the heat and sweat it out. This leads to another suggestion, you know we love the heat and love a good sweat, so think about investing in a floor space heater and crank it up. Another great idea is to flow in front of a fireplace or steam up your bathroom! Can you tell we love a great sweat!

To make your home experience the best it can be we’re partnered with Best Fit For You to bring you an amazing home Savasana Kit. Candle to set the mood, two different essential oil roller balls to put on before class and for savasana as well as a beautiful organic scented eye pillow. Sounds dreamy right, head to this link to learn more.

What are my viewing options with the LIVE classes?

Viewing options on Zoom are either Gallery mode (see all your Village friends PLUS the instructor) OR Pin The Village video (see only the instructor)

How To Pin On Windows or Mac Book: At the top of your meeting window, hover over the video of the participant you want to pin and click the 3 dots (…) Then from the menu, click Pin

How To Pin On Androids or iPhone: Once in the Zoom meeting, double-tap the video of the participant you want to Pin. To enter back to Gallery mode swipe left

What if I want to mirror or screencast my laptop or mobile phone to my Smart TV?

Yes, we love this option! To screencast or mirror your laptop or mobile phone for your smart TV head to your search engine of choice. Search how to cast from your specific streaming device to your specific Smart TV device. You can also click on this video that helps explain how to mirror or screencast almost any device.

Will the LIVE class be recorded?

Yes, some of the LIVE classes will be recorded and then stored in our Video Library platform, Vimeo. The videos will only record the teacher, so you never have to worry about being on the recorded videos.

What time zone will the LIVE classes be in?

All classes listed on the schedule will be in Central Time, so be sure to consider your time zone before booking a class.

Here’s a cheat sheet:

  • Mountain Time: Subtract 1 hour
  • Pacific Time: Subtract 2 hours
  • Eastern Time: Add 1 hour

I am new to yoga and movement, can I still take a class with The Village?

YES YES YES!!! If you can breathe you can do yoga! As with any new exercise program it may take a few classes to get used to the movement. At the beginning of class, you can always unmute yourself and let your teacher know about being new, any injuries you may have or anything else you feel that your teacher should know. We always encourage our students to push themselves and find an edge but also pull back when needed and listen to your body. Trust the process and let the magic happen.

LIVE CLASS TECHNOLOGY

Do I have to have a zoom account to join the LIVE classes?

No, you do not have to have a Zoom account to join The Village Virtual Studio LIVE classes. You’re welcome to download the Zoom app or set up a Zoom account but it isn’t required. All you will need is to enter the passcode information. For more information on the passcode see the question above “After I register for a LIVE class how do I join and with what passcode?”

What if I can’t get the LIVE class Zoom link to work?

First, make sure your internet connection is working and if that’s not the issue you can also try restarting Zoom. If you are still having trouble please try this Zoom FAQ link for helpful tips. You can also contact our Owner, Kelly Beck at 303-483-8630 for additional help with troubleshooting.

Do I have to have a fast internet connection to join the LIVE classes?

You really should be good to go, most internet connections, broadband or wireless, all are acceptable.

What if I lose my internet connection during the LIVE class?

Your internet connection can become unstable and lose connectivity, but don’t worry. If you get disconnected during the LIVE class, reconnect using the same Zoom link you used to used to get into the class.

What if my LIVE class keeps freezing?

LIVE classes may freeze from time to time if your network bandwidth is low. We know first hand how this pandemic has truly tested internet bandwidth. For a smooth connection, check that your internet speed is at least 1.5 Mbps.

What if I’m having sound issues during the LIVE class?

The volume level may vary depending on what device you are using and your internet connection. Try adjusting these controls at the beginning of class. If for any reason the teacher’s microphone is not loud enough or the teachers music is louder than their voice, please feel free to unmute yourself or wave to get their attention and let them know. 

THE VIDEO LIBRARY

How do I access the Video Library?

Once you have joined and AFTER VERIFYING YOUR EMAIL ADDRESS, you’ll receive a “Welcome To The Village” email within 24 hours. This email will have the password and information needed to access the Video Library. There are actually a few different ways to open the Video Library. You can open The Village App and click The Videos button, or from our website click The Videos page, or go directly to our Vimeo page.

Will the passcode to the Video Library ever change?

Active members will receive an email once a quarter with the updated passcode for our LIVE Zoom classes and updated password for our Video Library. If for any reason your password does not work or you do not receive the passcode and password email each quarter please contact hello@thevillage.com. Please do not share this information with others as this is a Karma based system and we hope to keep it this way.

Will there be music playing in the videos like a LIVE Class?

No, there will not be music playing on the videos in our Video Library. We encourage you to play some of your favorite tunes and tailor your music to what you’re trying to accomplish in your practice. Another great option is to follow The Village teachers Spotify Playlists and use the same playlist that was played during the LIVE class. At the beginning of each video we try to always let you know what the name of the playlist is as well as que you when to start the playlist. Make sure to select the song at the top of the playlist instead of pressing the big green play button.This will ensure the songs play in sequence and not on shuffle mode. See all of the teachers’ Spotify Playlists here.

Why are there only a few videos in the Video Library?

When we first launch The Village there will be limited videos in our Video Library. This is also the reason we have such an amazing trial offer of only $1 to try for 30 days. This trial offer will not last long as we will be recording the LIVE classes and building our Video Library every week.

Let’s Talk

Have questions? We have the answers! Let us know what’s on your mind.

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